Depending on the type of archive and different keys that might be protecting the archive, you will see a different prompt:
For a Passphrase-encrypted archive: Enter the passphrase for the archive.
|If the archive is encrypted with a Smartkey, and you have a Smartcrypt account, enter the email address and password for your account and click Sign In.|
If the archive is encrypted with aSmartkey, and you don't have a Smartcrypt account, follow these steps:
If you see this Unable to decrypt window, it means the account (email/password) authenticated with the Smartcrypt Reader does not have access to the Smartkey used to protect the archive.
To resolve the issue