• Search for and open the Windows Credential Manager
  • Click on Windows credentials
  • Delete any Smartcrypt related entries (generally there are two)


  • Click Start | Run and enter %localappdata%\pkware and press enter

  • Exit the Smartcrypt agent by right clicking on the icon and choosing exit

  • Go back to the PKWARE folder that you opened
  • Now, delete all files in this folder but DO NOT right click as this will start the Agent
  • Then start Smartcrypt and login as a new user.