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Devices

The Smartcrypt Enterprise Manager (SEM) offers administrators a view of all the devices that have connected to their Smartcrypt environment. The default view will only show 10 devices, but the view can be altered to change how many devices are displays on the screen within a single view. This view also allows an administrator the ability to disable a device. This functionality is essentially a kill switch for a device that has been lost or stolen. After a device has been disabled it will not be able to access any of the Smartkeys to decrypt and type of encrypted data on the device.

Use the search tool to identify the device you want to view. To view all devices, click Search without entering data. To identify a device to disable, fill in at least one field before searching.


ColumnDescription
DeviceThe device column will track the name of the device that reported. This may be the name of the Windows system typically defined by a system administrator, or it may be the name of an iDevice that the user defines themselves.
EnabledClick the text to toggle (Enabled/Disabled). When a device is enabled, it is allowed to connect and synchronize keys with the Smartcrypt Manager.
PlatformOperating system for the device
Application NameApplication name the device connected with
Application VersionApplication version the device connected with
Owner NameName for the user who has logged into a device.
Owner EmailEmail address for the user who has logged into a device.
Last Accessed AfterDate the device last connected to and authenticated with Smartcrypt Enterprise Manager. The last accessed date can be helpful in determining activity if there are duplicate entries, such as one user with multiple devices called iPhone.
Last Accessed BeforeObject that can be defined to search for devices before a specific date
Last IPIP address associated with the device when it last connected to and authenticated with SEM.
URNSmartcrypt generates a unique Universal Resource Name (URN) for each registered device. No two devices will have the same URN. This URN can help identifying issues with the PKWARE support team, and also when researching the data provided in Data Security Intelligence reporting. This is the name email address for the user who has logged into a device.
Compliance

Type of column value to appear in the results for compliance. Compliance values are defined as,

  • Yes (Green): Agent is up to date with the latest policy changes with the Enterprise Manager

  • Pending (Blue): Agent had a check in with the Enterprise Manager within the last 24 hours, but has not communicated with the Enterprise Manager since the latest policy change.

  • No (Red): Agent's last check in with the Enterprise Manager is over 24 hours

Archive Policy

Type of Archive Policy to appear in the results Archive Policy values are defined as,

  • <Unassigned>: No policy was assigned to this device 

  • Policy Name: the name of the last policy assigned to the device 

  • Policy Name (n/a): the name of the last policy assigned to the device, but it can’t be used by the agent

    • The agent is older than the version in which the policy type was introduced. Example: Performance policies are not supported in agents older than 16.6.x
    • The agent is on a platform that isn’t supported by the policy type. Example: Performance policies are only supported on Windows
Performance Policy

Type of Performance Policy to appear in the results. Performance Policy values are defined as,

  • <Unassigned>: No policy was assigned to this device 
  • Policy Name: the name of the last policy assigned to the device 

  • Policy Name (n/a): the name of the last policy assigned to the device, but it can’t be used by the agent

    • The agent is on a platform that isn’t supported by the policy type. Example: Performance policies are only supported on Windows
Classification Policy

Type of Classification Policy to appear in the results. Classification Policy values are defined as,

  • <Unassigned>: No policy was assigned to this device 
  • Policy Name: the name of the last policy assigned to the device 

  • Policy Name (n/a): the name of the last policy assigned to the device, but it can’t be used by the agent

    • The agent is on a platform that isn’t supported by the policy type. Example: Classification policies are only supported on Windows
MFA Policy

Type of MFA Policy to appear in the results. MFA Policy values are defined as,

  • <Unassigned>: No policy was assigned to this device 
  • Policy Name: the name of the last policy assigned to the device 

  • Policy Name (n/a): the name of the last policy assigned to the device, but it can’t be used by the agent

    • The agent is older than the version in which the policy type was introduced. Example: MFA Policies are not supported for older agent versions
    • The agent is on a platform that isn’t supported by the policy type. Example: MFA Policies are not available for mobile devices
Choose Compatibility

There maybe instances where a policy type may not be possible to an assigned agent. The Compatibility option makes searching easier to understand what policies are compatible for different agents. Type of compatibility with agents for each policy type is defined as,

  • Choose Compatibility: Agents that are compatible and incompatible
  • Compatible: Agent's version and agent's platform is compatible with the correlated policy type
  • Incompatible: Agent's version and/or agent's platform is incompatible with the correlated policy type
  • Incompatible Platform: Agent's platform is incompatible with the correlated policy type
  • Incompatible Version: Agent's version is incompatible with the correlated policy type

Performance Policy

Performance policies are policies that can be defined to customize the performance consumption by PKWARE clients. When policies are defined on the Archive/Policies page, they can be applied to clients here. To assign a performance policy to an agent follow the steps below,

  1. Make a query for a device
  2. Select the devices you want to apply a new performance policy to by checking the box in the left most column of a device
  3. Select a performance policy from the drop-down created in the Policies page, and click the "Set" button to set the performance for the selected devices. For more information on what a default policy is and how to create your own performance policies, navigate to the bottom of the policies page for "Performance Controls" here
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