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Key

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Cause

A decryption keys key is not available for decryption and no password has been set to fall back on.

Retrieving the

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public hash and comparing it to available keys

This document shows how to retrieve the public hash that was used for encryption and the commands to use on a Windows system to compare it with. This will show either the private key is not available or something is preventing SecureZIP from using it for decryption.

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