Skip to main content

KB - The password that you typed is not correct. Try typing it again

By default, PKWARE products utilize strong encryption. In order to extract a strongly encrypted archive, you must use a utility that supports strong encryption such as Smartcrypt, PKZIP, SecureZIP and the Free ZIP Reader by PKWARE. Windows compressed folders (pictured above) does not support strong decryption. If you are using an application that supports strong decryption, please verify the password is correct with the creator of the archive.


Information on using the Free ZIP Reader by PKWARE can be found here.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.