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KB - Where are the agent log files on a Mac?copy

The log files are in a hidden folder off of the user's home directory ~/.PKWARE

To get to them:

  1. Open Finder
  2. Click on Go
  3. Click on Go to Folder
  4. type in ~/.PKWARE and press go
  5. Locate the agent.log and sent it along with smartcrypt.log to the tech you are working with.
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