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KB - How to clear Agent data from a workstation

  1. Search for and open the Windows Credential Manager.
  2. Click on Windows credentials.
  3. Delete any PK Protect related entries (generally there are two).

  4. Click Start | Run and enter %localappdata%\pkware and press enter.

  5. Exit the PEM Agent by right clicking on the icon and choosing exit.

  6. Go back to the PKWARE folder that you opened.
  • Now, delete all files in this folder but DO NOT right click as this will start the Agent
  • Then start PK Protect and login as a new user.

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