KB - An SSL error has occurred and a secure connection to the server cannot be madecopy

The Smartcrypt client requires a verified SSL connection to the Smartcrypt Manager. Apple OS X (10.11) and Mac OS (10.12) also require an Application Transport Security (ATS) valid connection. Apple ATS requires a TLS 1.2 connection and also requires a better than SHA1 hashing algorithm on the SSL certificate.

You can test your connection on OS X in terminal with the following (replacing "pkwareops.domain.com/mds" with your URL):

nscurl --ats-diagnostics --ats-tls-version TLSv1.2 https://pkwareops.domain.com/mds --verbose

The output you are looking is:

QAs-Mac:~ qa$ nscurl --ats-diagnostics --ats-tls-version TLSv1.2 https://qasrv-pksmds.pkware.com --verbose
Starting ATS Diagnostics

Configuring ATS Info.plist keys and displaying the result of HTTPS loads to https://qasrv-pksmds.pkware.com.
A test will "PASS" if URLSession:task:didCompleteWithError: returns a nil error.
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Configuring ATS with user-defined exceptions

---
ATS with user-defined values

ATS Dictionary:
{
    NSExceptionDomains =     {
        "qasrv-pksmds.pkware.com" =         {
            NSExceptionMinimumTLSVersion = "TLSv1.2";
        };
    };
}
Result : PASS
---


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