Windows: Opening Encrypted Smartcrypt Files

Opening Encrypted Smartcrypt Files

Protected files are encrypted, in order to open them users must have access to the requisite decryption keys, in the form of Smartkeys or passphrases. Your experience in opening encrypted files may vary based on how it was encrypted.

Double-click on the Smartcrypt File

Concept: The most common way users open files is to double-click on them. This process doesn’t change when working with Smartcrypt files, you can open them by double-clicking, like all other standard files.

The Process:

  1. Double-click on the file from a desktop icon, or selected folder from Windows Explorer. 

Subsequent Actions:

To open the file, Smartcrypt must also check your access to the file’s encryption key:

  • If the file was encrypted with Smartkey you have access to, Smartcrypt opens the file without any additional user actions.
  • If the file was encrypted with Smartkey you DON’T have access to
    • You are informed that Smartcrypt was unable to decrypt the file and are provided with options to enter a passphrase. 
    • If you don’t have the correct passphrase, you should request access to the passphrase from the originator of the file. 

  • If the file was encrypted with passphrase, you must enter the passphrase supplied to you
    • You will be presented with the following screen.
    • If you don’t have the correct passphrase, you should request access to the passphrase from the originator of the file.

Right-click on the Smartcrypt File

Concept: When users are working with files, the right-click menu options provide a wide array of actions that can easily be executed on the desired file. Smartcrypt functionality can be access directly from the right-click menu for fast and convenient processing.

Process:

  1. Locate the desired file on your desktop or folder in Windows Explorer.
  2. Right click on the file to reveal the ‘right-click context menu’.
  3. Position your cursor on ‘Smartcrypt’ to reveal the Smartcrypt sub-menu.
  4. The Smartcrypt menu presents the following ‘open file’ option
    1. Right-Click from the Desktop
    1. Right-Click from the Windows Explorer
  5. Select the ‘Decrypt to’ option:
    1. This option will display the ‘Extract Files’ window, for you to define the destination into which the decrypted file will be placed.

Subsequent Actions:

To open the file, Smartcrypt must also check your access to the file’s encryption key:

  • If the file was encrypted with Smartkey you have access to, Smartcrypt opens the file without any additional user actions
  • If the file was encrypted with Smartkey you DON’T have access to
    • You are informed that Smartcrypt was unable to decrypt the file and are provided with options to enter a passphrase. 
    • If you don’t have the correct passphrase, you should request access to the passphrase from the originator of the file.

Opening Encrypted Email Attachments  

Concept: When receiving an email with an encrypted file attachment, the same process is followed that’s used to open any encrypted file. The steps a user needs to take is largely dictated by the way the file was encrypted originally.

Process:

  1. Open the email message containing the encrypted file
    1. Double-click on file OR right click and select ‘open’
    2. A standard Outlook ‘Opening Mail Attachment’ message may appear, based on your mail settings.
    3. Smartcrypt checks to see which keys recipient has access to and opens or prevents the file from opening as per key membership.

Subsequent Actions:

  • If the file was encrypted with Smartkey you have access to, Smartcrypt opens the file without any additional user actions.
  • If the file was encrypted with Smartkey you DON’T have access to
    • You are informed that Smartcrypt was unable to decrypt the file and are provided with options to enter a passphrase. 
    • If you don’t have the correct passphrase, you should request access to the passphrase from the originator of the file.
  • If the file was encrypted with passphrase, you must enter the passphrase supplied to you. 
    • You will be presented with the following screen.
    • If you don’t have the correct passphrase, you should request access to the passphrase from the originator of the file.