KB - Unable to locate user principal

Error Message: Active Directory data problem - validated credentials but unable to locate user principal

Cause

  • Logging into the Smartcrypt agent on the Satellite server using a local account. When this occurs, the Smartcrypt agent gives this error as the server confirms a local account exists but not as a domain user. On a system that is not the satellite server, the agent will prompt for IWA credentials

Resolution

  • If you must run the agent on the satellite server, login as a domain user.