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KB - Users aren't being found when adding via the manager


  • When attempting to add users, the user information you are entering is not found in Active Directory

Domain user not found when adding user

Possible Cause

  • You are searching for the logon name and not the user's name or email address populated in the email field

Active Directory user account tab
Active Directory user details tab

Add user searching for User Principal Name (UPN) or email

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